We are glad to announce the introduction of Cross Reality system in our company.It is used to create virtual reality (VR) and augmented reality (AR). VR immerses workers in a fully artificial digital environment while AR overlays virtual objects on the real-world environment. This is an example of technological revolution that will allow us to guarantee a better support to our enginers during installation/commissioning and technical assistance at customers facilities. The Augmented Reality will allow technicians, indeed, to visualize machines completely in order to identify the reasons of the malfunction thanks to the instructions that will appear on the holographic smart glasses. The AR will help and improve service activities also in difficult periods like that of the Coronavirus Pandemic. This new technology (VR) will be useful to show/demo to our customers an existing machine or even a machine in its planning phase, in order to double check the design status of the project or to explain in a better way a new machine concept.